Returns & Refunds | ShoeBrace

Last updated: April 2025

🛡️ 30-Day Money-Back Guarantee: If you are not completely satisfied with ShoeBrace for any reason within 30 days of your purchase, we will refund your full purchase price — no questions asked.

Our Guarantee

We are confident ShoeBrace will make a real difference in your walking. But we also know that trying a new product is a leap of faith — especially if you have already spent money on solutions that didn't work.

That's why we back every ShoeBrace purchase with a full 30-day money-back guarantee. Wear it, walk in it, test it in real daily life. If it doesn't work for you, we'll give you your money back. Simple as that.

Eligibility

To be eligible for a return and full refund:

Your return request must be submitted within 30 days of your original purchase date
The item must be the ShoeBrace product purchased directly from ShoeBrace.com
You must provide your order number or proof of purchase

We do not require the item to be unused or in original packaging. We understand you need to try the product to know if it works for you.

Note: This policy applies to purchases made directly on ShoeBrace.com. If you purchased ShoeBrace through Amazon or another third-party retailer, please refer to that retailer's return policy.

How to Start a Return

Starting a return is easy. Simply email us at info@ShoeBrace.com with:

Your name
Your order number
A brief description of your reason for returning (optional — but helpful for us)

We will respond within 1–2 business days with return instructions and a return shipping label (if applicable).

Refund Processing

Once we receive and confirm your return, your refund will be processed within 3–5 business days. Refunds are issued to the original payment method used at the time of purchase.

Depending on your bank or card issuer, it may take an additional 3–10 business days for the refund to appear on your statement.

Exchanges

If you received a defective or damaged item, we will replace it at no cost to you. Contact us at info@ShoeBrace.com with a photo of the issue and your order number and we will arrange a replacement right away.

Items That Cannot Be Returned

Purchases made more than 30 days prior to the return request
Items purchased through third-party retailers (Amazon, etc.)
Gift cards or promotional credits

Questions?

Contact our team at info@ShoeBrace.com. We respond within 24 hours, Monday–Friday, and we're always happy to help.